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Working with Our Communities

Q: What healthcare services does Olam Agri provide to local communities?

Olam Agri funds and operates a 42-bed hospital and four rural clinics in Pokola, providing medical care, vaccinations, and health information, including malaria treatment and HIV awareness and prevention, to employees and surrounding communities. They also support treatment and supplement programmes reaching approximately 1,000 children across nearby villages. These services extend beyond the immediate workforce to the wider population living in and around Olam Agri's concessions.

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Our teams have supported local communities and indigenous people around our forest concessions for five decades.

Our investment and support has created employment opportunities, developed essential infrastructure and utilities, built housing, schools and community facilities, as well as improved access to healthcare.

We’re one of the largest employers in the north of the <a href="/locations/republic-of-congo">Republic of Congo</a> with around 1,600 people in our operations. All employees are paid above the country’s minimum salary – for example, entry level workers are paid 9% above the legal minimum wage – and all workers benefit from free or subsidised housing, electricity, water and healthcare.

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Caring About Our Employees & Their Communities

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Fair Employment

In line with our Fair Employment Policy, we’re committed to providing a workplace where rights of all employees are respected and regularly engage with workers and their representatives. We’re committed to ensuring a healthy and safe working environment, and have put in place appropriate processes, equipment and training to support employees to comply with our safety requirements.

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Free, Prior & Informed Consent

We maintain open and regular dialogue with the local community & indigenous population, respecting local and cultural traditions, and we’re committed to the principle of Free, Prior & Informed Consent (FPIC).

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Download English Version

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Improving access to Healthcare

In Pokola we fund and operate a 42-bed hospital and four rural clinics, offering medical care, vaccinations and heath information, including malaria treatment and HIV awareness and prevention to our employees, and to the communities in and around our concessions.

We also support treatment and supplement programmes that reach approximately 1,000 children across the villages.

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Tackling Malaria & Diseases

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Villages across the north of the Republic of Congo continue to face challenges posed by poverty, poor nutrition, access to healthcare and numerous social factors which facilitate the spread of diseases, such as malaria. We’re working with the communities, authorities, experts and NGOs to find a durable solution to help communities living in the forest.

In 2017, following an outbreak of malaria affecting a village on the edge of our concession where a new road had been built, we commissioned an independent tropical disease specialist to investigate concerns. The Summary Report by Caroline Maxwell is available below:

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Download Summary Report

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<h4 style = "text-align: center; display:block">Grievance Procedure</h4>

We recognise that feedback and input from the community and stakeholders is valuable to help drive improvements and to address their concerns. We’ve established a Grievance Procedure to report and address breaches of relevant Policies or Codes, resulting in illegality, exploitation of local communities or workers employed by Olam Agri or a third-party supplier, or unacceptable practices in land use management, as defined in our Living Landscapes Policy and the Supplier Code.

Our wood products grievance procedure and log is provided below. While grievances can be made anonymously, providing full contact details enables us to better understand and address the concern.

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Grievance Procedure and Log

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Raise a Grievance

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Our Forest Concessions

We operate the largest FSC® certified tropical hardwood concession in the world.

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Responsible Forestry

Committed to responsible and sustainable forestry practices while developing the economy.

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FAQs

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How many people does Olam Agri employ in its forestry operations?

Olam Agri employs approximately 1,600 people across its forestry operations in the north of the Republic of Congo, making it one of the largest employers in the region.

Free, Prior and Informed Consent (FPIC) is a principle requiring that indigenous and local communities give consent, without coercion and with full information, before activities affecting their land or resources go ahead. Olam Agri maintains open, regular dialogue with local and indigenous populations under this principle, respecting local and cultural traditions. Olam Agri's FPIC policy and guidelines are published in both English and French on the Engaging and Supporting Communities page.

What healthcare services does Olam Agri provide to local communities?

Olam Agri funds and operates a 42-bed hospital in Pokola and four rural clinics in in the rest of its concessions, providing medical care, vaccinations, and health information, including malaria treatment and HIV awareness and prevention, to employees and surrounding communities. They also support treatment and supplement programmes reaching several thousands of children across nearby villages. These services extend beyond the immediate workforce to the wider population living in and around Olam Agri's concessions.

How can a community member or supplier raise a grievance against Olam Agri's wood operations?

Olam Agri maintains a published Grievance Procedure and Log covering its wood products operations, used to report and address breaches of company policy including issues of illegality, exploitation, or unacceptable land-use practices. Grievances can be submitted anonymously, though providing contact details helps Olam Agri investigate and respond. The grievance procedure, log, and form to raise new grievances are available on this page.

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