Last reviewed November 2021
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Olam Agri and our affiliates worldwide (collectively, “Olam Agri,” “we,” “us,” “our”) understand the importance of privacy to you. This Privacy Statement summarizes what personal information we may collect, how we may use this information, and other important topics relating to your privacy and data protection.
It is Olam Agri’s policy to comply with all applicable privacy and data protection laws. This commitment reflects the value we place on earning and keeping the trust of our customers, business partners and others who share their personal information with us.
This Privacy Statement applies to all websites and mobile applications (“apps”) operated by or on behalf of Olam Agri. It also applies to personal information Olam Agri may otherwise collect: (i) through our products and services; (ii) when you interact with us by means other than an Olam Agri website or app, for example, in person, by telephone, or at a trade show or training; and (iii) from our customers, distributors, suppliers, vendors, and other business partners (collectively “Business Partners”).
However, different Olam Agri websites, apps, products, and services have different purposes and features. If additional or different disclosures are required for a specific Olam Agri website, app, product, or service, then we provide those disclosures (“Specific Privacy Statements”) separately on, or with, the relevant website, app, product, or service. Each such specific privacy disclosure, policy, or statement supplements and amends this Privacy Statement.
General Principles of Olam Agri’s Collection, Use and Disclosure of Personal Information
In this Privacy Statement, “personal data” or “personal information” shall mean any information about an individual who can be identified from that information or from that information combined with other information to which we are likely to have access, including without limitation, information such as name, address, telephone number, email address, identification numbers, location data, and online identifiers.
Additionally, “process” or “processing” means any operation which is performed upon personal information, whether or not by automatic means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, acquisition, holding, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
To the extent required by applicable law, wherever Olam Agri collects personal information, Olam Agri will:
- provide notice to you about our data practices;
- collect your personal information only for specified and legitimate purposes. The information we collect will be relevant, adequate, and not excessive for the purposes for which it is collected;
- process your personal information in a manner consistent with the purposes for which it was collected or to which you consented;
- take reasonable steps to ensure that your personal information is reliable for its intended use, accurate, complete, and, where necessary, kept up to date; and
- take appropriate measures, by contract or otherwise, to provide adequate protection for personal information that is disclosed to a third party or transferred to another country, including transfers within Olam Agri.
You have choices about the personal information you provide to Olam Agri. You may choose not to provide information that we request, but if you do so, we may not be able to provide you a relevant service or a particular feature for an Olam Agri website, app, or product.
Personal Information Olam Agri Collects
Olam Agri collects the following types of personal information -
Information You Provide:
- contact information, such as your name, company name, job title, address, email address, and phone number;
- additional information about you to help us get to know you better, such as your gender, age, date of birth, nationality, marital status, details of dependents, employment history, professional associations and registration numbers, information about how you use our products, and demographic information;
- financial information needed to process sales and purchases, such as credit card or account information or tax identification numbers;
- log-in information, including, if applicable, social media account information for login purposes;
- comments, questions, opinions, requests and orders or sales you may make; and
- as applicable to our farmers and suppliers, information such as the geolocation of farms or businesses, product yields and related analytical information regarding farms or businesses such as inventories and farming methods, financial data such as financing information, pricing, wages, and farmer/supplier identification information such as photographs, signatures, and certificates verifying identity and education.
Information from Business Partners and other Third Parties:
- Olam Agri collects personal information through our Business Partners. This information may include contact information, such as name, company name, job title, address, email address, phone number, education, purchase and sale information.
- Olam Agri also obtains personal information from other third-party sources, including publicly and commercially available sources.
Information Automatically Gathered from Your Device:
- Olam Agri collects technical information about your device, such as device and advertising identifiers, browser type, pages you view and the general manner while navigating the site, location data, Internet Protocol (“IP”) address, operating system, date and time of your visit and certain server logs for system administration purposes. Olam Agri collects this information automatically from your device and web browser through cookies and similar technologies.
Cookies and Similar Technologies
A "cookie" is a file of information placed on your device when you visit a website. Cookies and similar technologies can enhance your user experience by saving your preferences and personalising your online experience.
Certain jurisdictions require that your consent is provided before the use of certain cookies when you visit Olam Agri websites. If you access an Olam Agri website from one of these jurisdictions, you will be presented with information regarding your options via a cookie consent banner, including the option to accept or reject such cookies. You will be able to change such settings on the cookie consent banner.
There are certain cookies which are strictly necessary for the function and performance of our website which cannot be rejected.
How Olam Agri Uses Your Personal Information
Olam Agri uses your personal information to:
Develop and manage our relationships with you and our Business Partners. This includes: (i) delivering services or carrying out transactions that you have requested; (ii) providing information about Olam Agri products, services, transactions, and advertisements, that may be of interest to you; (iii) providing you a more consistent experience in interacting with Olam Agri, including by learning more about you and how you use and interact with Olam Agri websites, apps, products, and services; (iv) planning, managing, and performing under our contractual relationships with you; (v) providing after-sales support to you; and (vi) in the case of farmers, providing farm-management plans and enhancing farming capabilities.
Provide Traceability in the Supply Chain. Olam Agri is committed to empowering our customers and producers by providing traceability in the supply chain. Traceability allows for socially and environmentally responsible sourcing in the supply chain of our products. Accordingly, we use farmer and supplier personal information to enhance traceability and strengthen our partnerships with our farmers, suppliers, and buyers while improving our traceability-focused websites and apps and empowering our Business Partners and affiliates to make informed and responsible sourcing decisions.
Foster Careers. You may submit your resume and other information to apply for a job with us either through our sites or via email to an official Olam Agri email address. We use the information you submit solely for the purposes of considering applications and recruitment (and for purposes of our administration or management if you commence work for us), and not to market to you.
Communicate with you. This includes: (i) informing you of Olam Agri products, services, events and promotional activities that you requested or may be of interest to you; (ii) providing information about relevant Olam Agri products, services, and transactions, including, for example, pricing information, technical data, invoice, shipping, or production information, warranty or recall information, or information about product or service improvements; (iii) responding to questions or inquiries that you make, including customer service requests; and (iv) inviting you to participate in, or informing you of the results of, customer satisfaction or market research surveys.
Provide and improve our websites, apps, products, and services. This includes: (i) customizing them to your preferences or interests, making them more compatible with your technology, or otherwise making them easier to use; (ii) maintaining the security of and otherwise protecting them; and (iii) and developing new websites, apps, products and services.
Address legal issues. This includes: (i) complying with our obligations to retain certain business records for defined retention periods; (ii) establishing, exercising, or defending legal claims; (iii) complying with laws, regulations, court orders, or other legal process; (iv) detecting, preventing, and responding to fraud, intellectual property infringement, violation of our contracts or agreements, violations of law, or other misuse of Olam Agri websites, apps, products or services; and (v) protecting Olam Agri’s rights or property, or yours or others’ health, safety, welfare, rights, or property.
Manage office visitors. If you visit an Olam Agri office, we may collect personal information about you, including, but not limited to, your title, name, address, phone number, email address, business or company affiliation, government identification (driver’s license, passport), and other details you provide. We process this information for a variety of purposes, including to generally manage your visit, to verify your identity, to provide access to our facilities and systems, for security and other safety purposes, to communicate with you regarding your visit, to provide information we believe may be of interest to you, including regarding our services, for purposes disclosed at the time a visitor provides Personal Information or otherwise with consent.
Process with your consent. We also use your personal information for other uses consistent with the context in which the information was collected or with your consent. Where you provide us with the personal data of any other individual, including any employee that is involved in farming operations or a family member, you confirm that you have notified the individual of the purposes to which you are providing Olam Agri with that third party's personal data and you have obtained the person's consent or that you are legally authorised to consent on their behalf to providing Olam Agri with that person's personal data.
In certain jurisdictions, consent is the primary ground on which personal data may be processed by an organisation. In those jurisdictions, processing personal data in connection with the performance of a contract or legitimate purposes is not recognised as an accepted ground on which personal data may be processed. Accordingly, if you are a resident in such a jurisdiction, you agree that consent will be the ground on which Olam Agri will process your personal data instead of performance of a contract or legitimate purposes.
Note that we can anonymise or aggregate any of the information we collect and use it for any purpose, including for research and product-development purposes. Such information will not identify you individually.
When We Share Your Personal Information
We will not disclose your personal information except under a lawful and measured basis as follows:
- With other Olam Agri entities. We share your personal information with other Olam Agri entities, including those in different countries. When we do so, these other Olam Agri entities will use your information in a manner consistent with this Privacy Statement, any applicable Specific Privacy Statements, and all applicable privacy and data protection laws.
- Support services. We also share your personal information with third parties we hire to perform support services for us. These third parties are required to use the personal information we share with them only to perform services on our behalf and to treat your personal information in compliance with all applicable privacy and data protection laws.
- Business partners. In some cases, we will share your personal information with third parties who partner with us to provide products and services to our customers, such as distributors in our commercial operations or even with non-governmental organisations who share in our commitment to traceability and sustainability when it comes to farmer and sourcing data. If we do so, we require these third parties to use that information in a manner consistent with this Privacy Statement, any applicable Specific Privacy Statements, and all applicable privacy and data protection laws.
- Legal obligations. We will also share your personal information with third parties when we have a good faith and belief that disclosure is necessary: (i) to comply with a law, regulation, court order, or other legal process; (ii) to detect, prevent, and respond to fraud, intellectual property infringement, violation of our contracts or agreements, violation of law, or other misuse of Olam Agri websites, apps, products or services; (iii) to protect Olam Agri’s rights or property or yours or others’ health, safety, welfare, rights, or property; or (iv) under similar circumstances. If such an event occurs, we will take appropriate steps to protect your personal information.
- Sale of business. In the event that our business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
- With permission/at your request. We will also share your information with your permission or at your request.
- Anonymously. We share anonymised or aggregated information internally and with third parties for any purpose. Such information will not identify you individually.
Your personal information may be stored and processed in any country where Olam Agri has offices or Data Centres, hosted services or in which we engage external service providers. Your personal information may be transferred to countries outside your country of residence, including to Singapore or the United Kingdom, which may have different data protection and data processing laws and obligations than those in your country in which your personal data was collected. Any such transfer by Olam Agri shall take place only in accordance with all applicable data protection legislation, but please be aware that the laws and practices relating to the protection of personal information are likely to be different, and in some cases may be weaker than those within your home jurisdiction. Regardless, in all events, we shall apply the provisions of this Privacy Statement to your personal information wherever it is located.
Security of Your Personal Information
Olam Agri maintains reasonable safeguards to protect the confidentiality, security, and integrity of your personal information. Although we use security measures to help protect your personal information against unauthorised disclosure, we cannot guarantee the security of information provided over the internet and will not be responsible for breaches of security beyond our reasonable control.
Retention of Your Personal Information
There are legal requirements for which we keep some types of data for specific periods of time. Olam Agri will retain your personal information in accordance with applicable data protection legislation but in any case, for no longer than is strictly necessary for the purposes for which the data was collected. How long we keep your personal information will vary and will depend on the purpose and use of information collected.
We do not collect and process the personal data of children under the relevant minimum age under applicable local legal requirements except for specific services and upon the consent of the holder of parental responsibility.
Links to Other Websites
We have links to other apps, plugins, or websites that are not owned or controlled by Olam Agri. We are not responsible for the security or privacy of any information collected by such apps or websites. You should exercise caution and review the privacy statements applicable to the third-party websites and services you use. The use of online tracking mechanism by those third-party websites and services is subject to those third parties' own privacy policies, and not this Privacy Statement.
Requests & Clarifications
If you need any clarifications or have any requests with regards to personal information, we hold about you, please direct your queries to our Data Privacy team at email@example.com.
GDPR: Additional Information
Where GDPR/UK GDPR is applicable and you are in the EU/UK, and/or where the data controller is an Olam Agri company established in the EU/UK, then:
Legal Basis for Processing
We will not process personal data without having a lawful reason to do so. We process your personal data where necessary for the performance of a contract to which you are a party, or when it is necessary for compliance with a legal obligation or where required, with your prior consent. We also process your personal data for Olam Agri’s legitimate interests except where such interests are overridden by your interests or fundamental rights and freedoms. Specifically, the legal bases for the various ways we process your personal information (listed and explained above in the section, “How Olam Agri uses your personal information”) are as follows:
|How Olam Agri uses Your Personal Information||Legal Basis|
|Develop and manage our relationships with you and our Business Partners||Legitimate interest, and when a contractual relationship exists, in order to fulfil our contractual obligations to you|
|Provide Traceability in the Supply Chain||Legitimate interest|
|Foster Careers||Legitimate interest|
|Communicate with you regarding services you are party to||Legitimate interest|
|Provide and improve our websites, apps, products, and services||Legitimate interest|
|Address legal issues||Legal obligation|
|Manage office visitors||Legitimate interest|
|Marketing communications and analytics||Consent|
The law gives you certain rights in respect of the information we collect from you. Among these rights, you have the right to ask us for a copy of your personal data, to verify, correct, or restrict (stop any active) processing of your personal data.
In addition, you can object to the processing of your personal data in some circumstances (namely, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping.
You have choices about the personal information you provide Olam Agri. You may choose not to provide information that we request, but if you do so, we may not be able to provide you a relevant service or a particular feature for an Olam Agri website, app, or product.
If you want to exercise or inquire as to any of these above-mentioned rights, you can email us at the address below.
In your email, clearly state your request and specify the Olam Agri website or app your request refers to and we will direct your request to the appropriate data controller. If you have unresolved concerns, you have the right to complain to an appropriate data protection authority where you live, work or where you believe a breach may have occurred.
The data controller for your information will be Olam Global Agri Holdings Pte. Ltd. and the relevant affiliated entity in your country, as applicable.
We generally act as the data controller for personal data. However, in certain circumstances, Business Partners may engage us to provide them with certain processing services related to personal data. In such instances, the Business Partner’s collection and use of your personal data is governed by its own privacy policies and we rely on their legal representations that we are authorised to process personal data in the manner they propose or demonstrate.
As explained above, we will share your personal information for certain specified purposes. Where your personal information is transferred outside the EEA to an Olam Agri affiliate or an entity in a country that is not subject to an adequacy decision by the EU Commission, your personal data will be protected by EU Commission approved cross-border safeguards including standard contractual clauses for cross-border data transfer.
Additional Information for California Residents
California residents may have, pursuant to the CCPA, the following rights with respect to their personal information with Olam Agri, which apply differently in different circumstances: right to access your information, right to portability of data, and the right to deletion. Olam Agri does not and will not sell personal information (but if we did so, you may have the right to opt-out of such sales of your personal information). Most of these rights are not absolute. We will not discriminate against you or deny products or services from you for exercising any or all of these rights. For more information or to exercise any of these rights, you may contact us at firstname.lastname@example.org.
Or you may write to us at:
Olam Global Agri Americas, LLC
2221 Lakeside Blvd Suite 1050
Richardson, TX 75082
Toll-free number (USA): (800) 852-4037
Our Data Collection Activities in California
The below table indicates examples of some of the categories of personal information we may be collecting from California residents.
|Section||Category of personal information||We have collected such personal information to use for the following business or commercial purposes:||We have collected such personal information from the following categories of sources:||We have shared such personal information with the following categories of third parties:|
|1||Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.|
Clients/job applicants/other third parties
To manage our business operations and administer our client relationships.
To provide relevant marketing to you (e.g., information about events or services that may be of interest).
To address compliance and legal obligations (e.g., checking identity of new clients, prevention of fraud/money laundering).
To consider individuals for employment and contractor opportunities and manage on-boarding procedures.
From the data subject, our affiliates, counterparties to transactions or disputes with the data subjects, employers, agents or professional advisers authorised to disclose data on behalf of the data subject and from other publicly available or subscription-based sources.
Suppliers and service providers where necessary to perform functions on our behalf (e.g., infrastructure/IT services providers, providers of services relating to client intake, global travel, finance, customer relationship management, business analytics and marketing and conference and event hosting).
Financial institutions (for invoicing and payment).
Corporate purchasers - as part of any sale of company assets, transition of service to another provider or in the event of insolvency, bankruptcy or
Mandatory disclosures and legal claims (e.g., to comply with any subpoena, court order or other legal process or to comply with any regulatory, governmental or other legally binding request).
|2||Any categories of personal information described in subdivision (e) of Section 1798.80: “Personal information” means any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. “Personal information” does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records.”||See section 1 above.||See section 1 above.||See section 1 above.|
Characteristics of protected classifications under California or federal law (classes include race, colour, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), disability, leave, age, citizenship status, genetic information, ancestry, breastfeeding, marital status, gender identity, gender expression, sexual orientation, medical condition including AIDS/HIV, political activities and affiliations, military and veteran status, and status as a victim of domestic violence, assault, or stalking).
Solely as strictly necessary for the purposes described in section 1 above regarding employee data and as otherwise required in connection with managing the employment relationship (e.g., sick leave, sick pay, accidents at work, other employment related claims, accommodating disability within the workplace, maternity leave, etc.).
Solely to the extent required to comply with the Company’s legal or other best practice obligations (e.g., AML, equality laws, monitoring diversity and inclusion, etc.).
|See section 1 above.|
Suppliers and service providers where necessary to perform functions on our behalf.
Mandatory disclosures and legal claims (e.g., to comply with any subpoena, court order or other legal process or to comply with any regulatory, governmental or other legally binding request).
|4||Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||See section 1 above.||See section 1 above.||See section 1 above.|
|5||Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement.|
To make our website more intuitive and easy to use.
To protect the security and effective functioning of our website.
|Via company websites.|
To our service providers to the extent necessary for the provision of IT services on our behalf.
|6||Audio, electronic, visual, thermal, olfactory, or similar information.||Audio/visual - where required for legal/regulatory reasons.||Conference calls and video conferences with clients and other third parties.|
To our service providers to the extent necessary for the provision of IT services on our behalf.
Mandatory disclosures and legal claims (e.g. to comply with any subpoena, court order or other legal process or to comply with any regulatory, governmental or other legally binding request).
|7||Professional or employment-related information.||See section 1 above in relation to employees and job applicants.||See section 1 above in relation to employees and job applicants.||See section 1 above in relation to employees and job applicants.|
|8||Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99).||See section 1 above in relation to employees and job applicants.||See section 1 above in relation to employees and job applicants.||See section 1 above in relation to employees and job applicants.|
Additional Information for Residents of Nevada and Maine in the US
Pursuant to Nevada Revised Statutes Chapter 603A and Maine Revised Statutes 35-a M.R.S. 9301, residents of Nevada and Maine respectively may have the right to opt-out of the sale of their personal information, however, Olam Agri does not and will not sell personal information. We will not discriminate against you or deny products or services from you for exercising these rights. For more information or to review and make any changes to your personal information, or to exercise any of your rights, you may contact us at email@example.com or at our Toll-free number (USA): (800) 852-4037.
Changes to this Privacy Statement
Where we add new features and functionality to our products and services, we reserve the right to update this Privacy Statement from time to time without notice to you by posting the updates on our website or apps. Any updates will become effective immediately after posting and will apply to all information collected about you, or where required, upon your consent. You are free to decide whether to accept a modified version of this Privacy Statement. If you do not agree to the amendments, you must cease further use of all our websites or apps.